Frequently Asked Questions

We check recent genuine sold prices for your exact card — same player, same set, same parallel or serial number where it applies — rather than asking prices or what someone hopes to get. Every card is personally reviewed by our team against genuine recent sold prices — not an algorithm and not a guess — so you get an accurate, fair offer, typically within 24 hours of submission on business days (Monday–Friday). From there, we factor in your card's condition and take a margin to cover processing, postage, and the fact that we're paying you fast with zero effort on your part. The result is a single, guaranteed number — no haggling, no waiting for a buyer.

Our offer already reflects a fair price for a fast, guaranteed, no-hassle sale. Showing a separate "market value" figure tends to create confusion rather than clarity, since that number doesn't account for the time, fees, and risk involved in selling a card yourself. If you'd like to understand more about how we price a specific card, feel free to get in touch.

Once your parcel arrives, our team checks each card against the details and condition you provided. If everything matches, your offer is confirmed and payment is on its way. If we spot a meaningful difference in condition, we'll let you know before doing anything else.

Our team compares what you told us against what actually arrives, using the same condition definitions in our Condition Guide. Small differences of opinion happen — condition can be subjective, and we allow for that. But if there's a clear, meaningful gap between what was declared and what we find, we'll send you a revised offer along with a clear explanation of what changed and why, before any payment is made.

You can flag a possible error directly from your dashboard, telling us what you believe was assessed incorrectly. Our team will personally re-check the assessment — you're never stuck with an assessment you think is wrong without a way to have it looked at again.

Yes — once you accept an offer, that price is locked in, provided the card matches what you told us. The only time an offer changes is if there's a genuine, meaningful condition mismatch found on arrival, and even then, you'll always be told why and given the chance to flag it if you believe it was assessed incorrectly.

Use a plain, dark, matte background — a black t-shirt or dark cloth works well — and avoid direct overhead lighting, which causes glare. For higher-value cards (numbered, autographed, or graded), we'll also ask for close-ups of each corner and edge, so we can assess condition as accurately as possible before you even ship anything.

Use a rigid mailer or top-loaders — never send cards loose in a standard envelope, since they can be damaged or bent in transit. Full packaging guidance is shown on the shipping step once you've accepted an offer.

We aim to provide offers, as well as process payments within 24 hours during business days (Monday–Friday). Cards arriving on a Friday or over the weekend will be reviewed on the next working day.

If you flag a possible error and our re-check confirms the original assessment, you can choose to have your cards returned instead of accepting the revised offer. Returns are sent within 5 business days of your request. We aim to respond to all flagged assessments within 2 business days.

Yes — we only buy cards we can offer £20 or more for. If a card is assessed below £20, it's automatically declined and we'll tell you on your dashboard. There's nothing to accept or decline and nothing to post to us, so no further action is needed on your side. Each card is judged on its own value, not as a combined total, so a batch of lower-value cards can't be added together to reach the £20 minimum.

Football and sports cards from major competitions — Premier League, Champions League, World Cup, and more. We currently focus on numbered/parallel cards, autographs, relics/patches, and professionally graded cards, where we can offer the strongest, most accurate prices. We don't buy every card: plain base cards and unnumbered common parallels aren't accepted, and any card we'd value at under £20 is automatically declined.

Only that card is declined — the rest of your submission carries on as normal. You'll see the declined card marked "Below minimum value" on your dashboard with no offer to review, and you only ever post us the cards we've made an offer on.

Yes — use "Sell a big collection" from the start page to paste in a quick list of your cards, then work through completing details and photos for each one at your own pace before submitting. Each card is still assessed individually against our £20 minimum.