1. Ownership of Cards
Ownership of any card(s) submitted to us remains with you, the customer, at all times prior to payment being sent to you by us. Ownership transfers to Final Whistle Cards only once payment has been sent to your nominated payment method — not upon receipt of your parcel, our inspection, or your acceptance of an offer.
2. Our Duty of Care While Cards Are in Our Possession
While your cards remain your property, we will take reasonable care to store and handle them securely, in line with industry-standard practice for the safekeeping of collectible items.
3. Inspection and Revised Offers
On receipt of your cards, we will inspect them against the details and condition you provided. If our inspection finds a meaningful difference, we will notify you of a revised offer before making any payment, along with an explanation of the difference found. You may accept a revised offer, or raise a query if you disagree.
4. Disputes
If you raise a query, our team will review it and respond within 2 business days. If we're unable to reach an agreement, you may request the return of your card(s) in place of accepting our revised offer. As no payment will have been made and ownership will not have transferred to us, any such return is simply the return of your own property to you.
5. Returns
Where a return is requested, we will return your card(s) to your original registered address within 5 business days of your request.
6. Payment Timing
Where no condition mismatch is found, payment will be sent within 1 business day of inspection being completed. Where a revised offer is issued and accepted, payment will be sent within 1 business day of your acceptance.